Digital Patient Letters
The service is for any patient referred to an outpatient service who already has a mobile phone number registered on their patient record. They will receive a text message containing a unique 4-digit PIN and secure link to their appointment letter. As well as their appointment date and time, the digital letter also includes pre-assessment instructions, and useful hospital information.
Patients can access the link with their PIN number and date of birth. Within one click patients will be able to confirm, cancel or arrange to rebook their appointment.
If patients don’t have a mobile phone, or their number isn’t registered with the hospital, a paper appointment letter will still be issued in the post. For paediatric patients, the child’s parent or guardian will receive the letter on their behalf.
You also use the NHS App to review and manage your hospital appointments. You can download the app to your smartphone or tablet via the Google play or App store. You can also access the same services in a web browser by logging in through the NHS website.
For more information see the video below.