Charity

Patient Experience

We want the best patient experience for you

The views of the people who use our services are important to us. We want to know when things have gone well, but also when we don’t get things right, so we can learn and improve. We welcome all feedback and seek to take a proactive approach to helping with any questions or concerns.

In order to assess and better understand the experience of our patients, carers, friends and families, we actively seek feedback from people using our services. This is enables us to make the necessary service improvements that ensure our patients receive a safe, consistent, person centred experience at every contact.

We are part of a nationwide initiative known as the `Friends and Family Test` which gives us and other NHS organisations across the country – an even greater insight into what patients think of our services. We offer all our patients the opportunity to answer one simple question:”How likely are you to recommend our services to friends and family if they need similar care or treatment?”

Patients are asked to respond from a number of options from “extremely likely” to “extremely unlikely”, and they also have the opportunity to tell us the main reason for their answer.

When you attend hospital either as an outpatient or an inpatient you will be may be asked to complete a Friends and Family test. You can do this either by completing a paper version or alternatively you will be sent an SMS message with instructions for completion. 

To view the Friends and Family results click on the link below:

View the Friends and Family Test results

Care Opinion allows patients, carers, family and friends to share their experiences of health and care and allows us to provide real time feedback.

You can leave your feedback anonymously via the Care Opinion website.

Your feedback will be answered by a member of the Patient Experience team.

There are a range of different national surveys which provide a valuable source of feedback directly from patients, services users and relatives about the care that they receive or provide.

Information from patient experience surveys is one way to understand what service users think about their recent care and treatment.

At Stockport we take part in 5 national surveys (links take you to the national survey pages):

If you are asked to take part in one of these surveys, the results will help us to improve the services we provide. 

Read more about the NHS national patient survey programme (external link).

If you are invited to take part in one of these surveys, we would encourage you to do so.

NHS patient survey programme: outline programme and publication dates – Care Quality Commission (cqc.org.uk)

To view publications of the survey information please click the link below:

Surveys – Care Quality Commission (cqc.org.uk)

Patient experience improvements

Personal belongings

We understand that having personal items with you can make your hospital stay more comfortable. However, hospitals are busy public spaces, and we ask that you bring only essential items to reduce the risk of loss or damage.

What to Bring

  • •  Glasses, hearing aids, dentures
  • •  Comfortable clothing
  • •  Prescription medications
  • •  A small amount of money (if needed)

What to Avoid

  • •  Valuables such as jewellery or large sums of cash
  • •  Irreplaceable personal items
Information:

Large amounts of money must be handed to staff for safekeeping.

  • Valuables can be retrieved between 8:30am to 1:00pm, 2:00pm to 4:00pm Monday to Friday.
  • Please speak to a member of staff if you need to store or access your items.

We advise patients to keep to a minimum the amount of property that they bring with them and encourage them to hand over for safekeeping any valuables or money that they cannot leave at home. If patient`s decide to keep personal items of property with them, they need to be advised this will be at their own risk.

The hospital cannot accept responsibility for any lost or damaged property unless it has been formally handed over to staff for safekeeping. Please ensure all items are clearly labelled with your name.

Patient property leaflet (1MB docx)

‘’This is me’’- Person Centred Care

“This is Me” is a personal passport document designed to help health and social care professionals better understand patients who are living with dementia—especially those who have difficulty in communicating

“This is Me” captures key information about a person’s:

  • Preferred name and how they like to be addressed
  • Cultural and family background
  • Important people, places, and life events
  • Likes, dislikes, routines, and communication preferences

It’s not a medical document, but a snapshot of the person’s life and personality, helping staff deliver care that is respectful, compassionate, and tailored to the individual.

“This is Me” can be filled out by the individual, their family, carers, or support workers. It’s often a meaningful activity that sparks memories and strengthens relationships.

Patient Stories

Every patient has a story and we believe those stories have the power to inspire, inform, and improve care for others.

Our Patient Stories celebrates the experiences of people who have received care at our hospital. Whether it’s a journey of recovery, a moment of kindness, or a challenge overcome, these stories help us learn, grow, and deliver even better care.

Contact details

We’d love to hear from you. If you’d like to share your experience, please contact our Patient Experience Team:

Email:
[email protected]

Patient story flyer (843kB pdf)

Experience Matters Group

The Experience Matters Group is a dedicated team of patients, carers, and staff who will work together to improve the quality of care across our hospital. By sharing real experiences and offering feedback, the group helps shape services that are compassionate, inclusive, and responsive to what truly matters.

  • Review patient feedback and identify areas for improvement
  • Co-design new services, leaflets, and care pathways
  • Advise on accessibility, communication, and dignity in care
  • Celebrate examples of excellent patient experience

Your voice helps us understand what works and what needs to change. Whether it’s a small detail or a big idea, your insight can make a lasting difference for future patients.

Contact details

If you’d like to get involved with the Experience Matters Group or share your experience to help improve care, please contact our Patient Experience Team:

Email:
[email protected]

Children`s Privacy Notice

Our Children`s Privacy Notice is now available and can be found below.

Childrens privacy notice (68kB docx)