Our commitment
We are committed to removing language and communication barriers so that all patients can fully understand their care and make informed decisions.
Our interpreting services include:
– Face-to-face interpreters for over 200 languages
– Telephone and video interpreting for urgent or remote consultations
– British Sign Language (BSL) interpreters for Deaf patients
– Easy-read and translated materials for patients with learning disabilities or limited
English proficiency
These services are available for:
- Medical history taking
- Consent discussions
- Treatment explanations
- Discharge planning
- Any situation where clear communication is essential.
We also use CardMedic, a digital app designed by NHS clinicians to support communication with patients who:
- Do not speak English
- Are Deaf or hard of hearing
- Have cognitive impairments or learning disabilities
- Are experiencing anxiety or confusion
CardMedic provides:
- Pre-written clinical scripts in many languages
- Read-aloud and easy-read formats
- Sign language videos
- Live translation and interpreter access
- AI-powered video communication tools
CardMedic helps staff communicate clearly and compassionately, even in urgent or high-pressure situations.