There are many standards – which are set nationally, regionally, locally and internally – that help to provide the best possible care and experience for our patients.
The gov.uk website provides more in-depth information. Some key areas are below.
Treating emergency patients
Our emergency department is extremely busy treating patients with serious, life threatening illness, major trauma and a range of other injuries – and sees between 7,000 to 7,500 people every month.
The national A&E standard is for 95% of patients to be seen, admitted or discharged within four hours.
You can read more about our latest A&E performance here.
The majority of patients continue to receive treatment well within the four-hour target. It is important to stress that as well as providing high quality care, we have good feedback from patients who go through our emergency department.
Care Quality Commission
Our current overall CQC rating from 2020 is ‘Requires Improvement.’ For information on our CQC rating, see this page.
Safe Staffing Levels
All hospitals are required to publish information about the actual number of nursing and midwifery staff working on each ward. This is compared to the levels planned for each area, for both day and night duty. We will publish the latest information about our planned and actual staffing levels each month on our Safe Staffing PPC (People and Performance Committee reports below.)
Safe Staffing Level Report – January 2025 (2MB pptx)
Summary Level Mortality indicator (SHMI)
The score is known as the Summary Hospital-level Mortality Indicator (SHMI) and compares the expected number of deaths with the actual number recorded within 30 days of the patients` discharge. The score takes into account factors such as diagnosis, age and sex.
The latest report can be reviewed here. Stepping Hill Hospital is within the expected range and has an indicator of 90, which is approximately ten points better than the national baseline average at 100.
National cancer patient experience survey results
You can see the results from the latest national cancer patient surveys here.
Patient-led assessments of the care environment (PLACE)
The patient-led assessments of the care environment (PLACE) assess the hospital environment. It looks at patients’ privacy and dignity, food, cleanliness and general building maintenance. It covers around 25% of ward and non-ward areas and focuses entirely on the care environment. It does not cover clinical care provision or how well staff are doing their job.
HealthWatch Stockport lead the annual inspections, and results are reported publicly. You can view the latest PLACE results here. We also run our own regular monthly inspections and regular feedback from patient questionnaires.
National inpatient survey results
The annual Care Quality Commission (CQC) inpatient survey ranks the performance of NHS trusts. The categories are – `better`, `worse` or `about the same` – for all the areas they asked inpatients about. Our results are in line with other hospitals for majority of our patient responses. Patient experience is a key priority for us. All the results are available via the CQC website.